First, the inside-out knowledge of RPA is an absolute must for your future partner. Look for a partner with proven experience in designing and implementing automation solutions, particularly RPA systems.
That’s because the world of automation comprises a variety of tools, frameworks, and systems, each of them suitable for a different industry and use case. For this reason, you may want to opt for a company that specializes specifically in RPA solutions and can present a vast portfolio of customers from different industries. They will be able to tailor their architecture to meet your every demand.
Purely technical expertise alone won’t cut it, though. As with most business endeavors, the primary focus is profit.
That’s why RPA consultants must be able to identify the workflows that will benefit the most from automation while requiring the least effort to build. These professionals will guide you through the optimization process and guarantee an ROI-first approach at all its stages.
Running a business analysis will be much easier for those RPA providers with a solid track record of deploying automation solutions in your industry. One good way of gauging their experience is to check out their case studies.
If you’re from the insurance sector, try finding an RPA service provider who has previously worked with other insurers. Doing that can also help you understand which processes show automation potential. For example, in the insurance business, RPA can be used to improve document processing, registration, or compliance.
No matter how many case studies the RPA services company posts on their website, they will never give you the full picture. Instead, you’ll need to turn to testimonials from their previous clients.
Review portals like Clutch collect all the info about companies’ past projects in one place. Timeframe, client’s industry, feedback, location, and even cost estimate—there’s a lot to be found there, so take your time and go through all reviews to decide about your next RPA services provider.
While it’s often true that quality comes with pricing, it’s always worth considering several options. Remember that you’re not limited to local RPA companies—many agencies offer their services globally and remotely (e.g., from CEE countries) to benefit from lower operational costs.
You can use that to your advantage and hire top talent charging affordable fees. That said, avoid automation providers who outright advertise their services as “cheap.” That’s because sturdy RPA systems might need a hefty upfront investment to save you money in the long run efficiently.
Hiring an agency that seems too cheap usually winds up costing you more. Add to that the cost of getting another company to fix its mistakes in the first place, and you’ll quickly see why relying on the low cost of services when picking RPA experts can be very misleading.
People are the cornerstone of any organization—also in RPA services company. For this reason, it’s always well worth it to consider the experience of developers and consultants your potential partner hires.
One thing you should have your eye on is a background in your industry. Another promising sign is work experience in companies known for high employee standards. For instance, at Flobotics, we often source our developers from the so-called “Big 4” of accounting: Deloitte, Ernst & Young, KPMG, and PwC.
The last major factor at play is the preferred business model. Each has its strengths and suits different types of organizations.
A common approach is to hire an entire team that handles both the business and technical areas of the implementation in cooperation with your staff. You can also bolster the ranks of your in-house automation team by hiring RPA specialists directly. Or, if you seek to build a fully customized workflow automation system, you may go for white-label developers.
The list doesn’t end there. If you want to make sure you’ve made the best choice, here are some additional factors that may tip the scales:
- customer service and support during the project and after;
- safety and data security policies;
- legal compliance and knowledge of industry-specific regulations;
- partnerships and technologies used;
- training and education (blogs, ebooks, conferences, webinars);
- post-implementation support and maintenance.
Now, you have a good idea of what to look for in RPA services company. But what’s the selection process?
Choosing the right RPA agency
The time has come—you have to make a choice that will dictate the future operations of your business. Your pick has the potential to move your business forward, but it could also be a huge miss. Like with all high-impact decisions, it’s good to plan it out and take your time.
If that’s starting to sound serious, don’t worry—we’ve got you covered. Take our six-step approach, and you’ll get to the implementation in no time and, most importantly, with the right RPA partner.