Robotic Process Automation in healthcare – what can be achieved?
To deliver high-quality medical services to the populace in general, healthcare systems across the world are on a constant quest to be better irrespective of the several challenges they are presented with.
Whether it’s payment processing or managing inventory, numerous tasks follow a certain set of rules which means they have the potential to be automated and will free up time for humans to focus on higher-value tasks.
Robotic process automation imitates an actual human worker to perform activities and tasks that are repetitive. With RPA, medical facilities can easily automate tedious tasks and reduce the involvement of humans to improve operational efficiency, save time, reduce cost, and provide patients with optimal care.
10 use-cases of healthcare automation with RPA
Automation will redefine a lot of jobs across all industries. McKinsey and Company even went ahead to suggest that 45% of tasks in an organization can be automated.
During the covid19 pandemic, the U.S government worked with UiPath to automate the collation covid19 patient data for state governments with the use of software robots to deliver updated data for actionable insights.
Every task that involves data implementation can be automated. Let’s take a look at some RPA applications in the medical industry;
1. Managing Medical Inventory
Entering repetitive data such as patient appointment requests, claim denials, patient demographic information, blood test results, etc can be very burdensome and time-consuming.
Robotic process automation (RPA) can make these administrative procedures be automated and benefit from its more streamlined and near-perfect method of operation. All you have to do is to enter the dates you want to be updated to the software robot and seamless orchestration of repetitive procedures takes place.
2. Scheduling Appointments
Electronic medical record (EMR) systems provide substantial benefits to physicians, clinic practices, and health care organizations as they can be used to gather and manage health-related information. However, the synchronization of real data has shown us how scheduling appointments can be challenging with EMR systems.
To provide access to accurate information on doctor availability, diagnosis, and available time slots for patients, Doctors are forced to manually feed appointment data into multiple systems thereby spending less time on actual work like treatment and patient diagnosis and too much time on routine work.
RPA bots are designed to offload burdens like this from doctors and medical practitioners, in general, to help improve the overall quality of care being offered.
3. Medical Billing Patients Claims Processing
The repetitive nature of billing processes makes it a mundane task. Up to 80% of healthcare claims are now processed by the deployment of software robots according to America’s Health Insurance Plans (AHIP).
Downloading, reading, and inputting invoice attachments from emails can take precious time and thereby slow down the billing cycle.
Below are ways that billing can be automated with RPA in the medical industry;
- Issuing invoices and sending them as PDF files
- Managing product and service library with custom price lists and setting multi-currency custom rates
- Monitoring the duration of time spent on projects and clients
- Automating scheduled, late, and recurring invoices
- creating forecasts based on all scheduled invoices and booked deals and making comparisons between budget situations relating to expenses.
4. Improving Computing Systems In Medical Data Structuring
Data entry, copying tasks, migration, digitization of paper records to electronic records, information reduction, file classification, and data extraction are all straightforward procedures clinical or healthcare professionals utilize to make things easy.
Process Automation however makes all the aforementioned procedures smooth in terms of accuracy and reliability. Automated classification systems can be used to organize all forms of data and records.
When considering a patient’s medical information and history accessed during treatment, healthcare providers can channel their energy towards what they know how to do best, which is to cure the sick as there’s Increased accuracy and reduction in errors during data migration and forms of data implementation.
5. Medical Supply Chain Management
The healthcare supply chain is a very complicated process because it involves obtaining resources, managing supplies, and delivering services to healthcare providers and patients. This can involve several interconnected stakeholders such as insurance companies, manufacturers, and regulatory agencies.
Connecting the needs of the hospital and hospital systems to the healthcare delivery model can sometimes be a challenge because lots of personnel are involved which can leave room for errors and oversights.
For example, syringes, pens, papers, gloves, scissors, computers, and all the items healthcare providers require to treat their patients are managed by those in charge of inventory management operations and sometimes things can go amiss when there’s a little mistake somewhere. Not because the employees involved are less capable, but because the system is prone to error.
The advent of RPA has brought about innovative methods and new approaches to facilitate the flow of information and products from suppliers to consumers. Bots are being delegated inventory management which has proven to reduce costs and increase the overall quality of the supply chain management.
6. Claims Administration
Claims management involves filing, submitting, updating billing, and processing medical claims and complaints associated with patient diagnoses, treatments, and medications. Managing claims can be very time-consuming and without effective medical claims management, medical facilities wouldn’t receive the funds due for patient services and patients would have no idea of what they owe.
Many hospitals outsource claim management to claim management firms to avoid mistakes but with RPA-enabled computers, medical facilities will be at the frontline of the claims management digitization movement.
7. Medicaid For Newborns
Filing insurance for newborns can be overwhelming for the administrative staff of an already strained system in healthcare. Robotic automation will validate research, and change insurance Ids for newly born kids to state-based Medicaid. This ensures that no heavy financial commitment is faced by their parents and all benefits of Medicaid are included.
8. Data Ingestion
Healthcare systems with little or no automation see an increase in their turnaround time because documents are processed manually and manual processes can reflect errors in data and system. Since the turnaround time is high, the facilitation of services for patients will be more time-consuming.
The robotic automation process will auto-verify and auto-validate such a system to enable data interpretation. This will speed up ingestion and case management processes.
9. Discharging Instructions
RPA system can send reminders to the patients about their prescription pick-up and scheduled appointments, help in the precision of discharge guidelines and Notify patients about upcoming appointments and medical tests. They can also provide information for patients that need more help with their conditions.
10. Error identification
RPA automatically flags improperly coded claims, streamlines the end-to-end process of managing insurance claims, submits scanned forms and claims to the right payment channels, eliminates non-compliance with regulations and errors, and speeds up data processing for insurance claims.
The major benefits of Robotic Process Automation in healthcare:
RPA is sure to plunge the cost of any medical facility by eliminating all manually intensive workload from its supply chain. UiPath gave a report of a European hospital that implemented RPA practices by automating their claim processing by 80% and had their costs reduced to like 75% after struggling to manage 70000 patients annually with 2000 employees.
Stronger Billing Cycle
Billing efficiency is improved when accounts payable, invoice issuance, and data digitization processes are automated through RPA. Healthcare companies can significantly economize labor and financial resources when administrative processes are upgraded.
Improved Patient Satisfaction And Engagement
When healthcare professionals provide high-quality customer service, it enhances the overall satisfaction of patients. RPA bots make managing patients’ queries easy by streamlining front-office support.
Better Employee Satisfaction
Tedious, boring, repetitive tasks are being handled by RPA bots so employees can have more time on their hands to focus on more important tasks. This leads to increased productivity among employees.
Elimination Of Human Error
As we have stated repeatedly in this article, one of the best applications of RPA bots is the accuracy with which it carries out any assigned tasks. All processes will be carried out succinctly no matter how tedious it may be.
Optimized Appointment Turnout
Patients are more likely to be present for appointments thanks to the automation of scheduling and appointment processes in the healthcare system. This way doctors can provide care to more patients.
RPA for healthcare – the time to start is now!
RPA is set to revolutionize the healthcare industry and with the number of successes it has recorded, it is not slowing down anytime soon. Healthcare practitioners will comfortably concentrate on enhancing every patient’s experience.
Money, time, and effort saved will be better spent on improving the standards of your facilities.
With exceptional rapid testing and deployment, Flobotics is ready to help you build a healthy stream of happy patients by carefully assessing your manual process and its defects. The automation process we provide on the Flobotics platform is unparalleled, secure, and growth-oriented.