How to choose the right RPA consultant (RPA consultancy’s criteria)?
It’s not optimal to just hire the first RPA consultant that comes your way! Consultants need to be qualified to lead such roles, that’s why we’re showing here the best-in-class criteria needed in an RPA consultant.
Your future RPA consultants should have a track record of successful project implementation with real tangible deliverables. Make sure to check their current/previous places of work. For example, there are several consulting companies hiring and training RPA developers that have a rigid reputation, such as the “Big Four” club members: PwC, EY, Deloitte & Accenture.
If you consider hiring a consultant who has experience working for one of these companies, this is a strong indicator of her/his expertise.
Let’s take a look at other must-haves while choosing the right RPA consultant:
1. Project delivered/success stories
A track record that is tangible and measurable to actually assess the outcome of previously delivered projects is necessary before hiring a consultant to make sure they’re a good fit for the role and have successful cases in their portfolio.
2. Opinions, testimonials
Having feedback & reviews from former clients is really useful in such a case. There are several platforms that have this capability like Clutch and Upwork.
Technologies they know about and tools they used in previous projects are ordered according to skill level from expert to beginner.Education and technical background are necessary for filling such a critical role.
4. Business background and business-first principle
Technical skills are crucial for the role but you can’t only rely on them. A business sense and/or experience are also needed to make sure that the delivered project achieves its business outcome.
5. Hiring cost:
Hiring consultants can have various costs depending on the region (i.e., consultants from Central-East Europe charge less than their counterparts from the US and/or Western Europe while providing top-quality as the CEE region is famous for its amazing developers, after all)
6. Company culture fit
Consultants should be comfortable working in such an environment & atmosphere without feeling like outliers.
7. Working within the right time zones
I.e., Middle East time zones are much more convenient to be working with European time zones, etc.
8. Partnerships, certifications
Consultants are preferably certified from well-known institutions (i.e., RPA Consultant UiPath who is a UiPath silver partner/UiPath certified)
9. Industry Knowledge
Consultants shall have an overall good level of knowledge of your industry (i.e., telecom, banking, healthcare, etc.) as well as its challenges and its most popular solutions.
10. Legal landscape knowledge
This is necessary to avoid any legal complications down the road.